Terms of business

1. Who these terms are between

These terms apply between Fixology("we", "us") and the business engaging us ("you"). They apply to the free tools on this website and, unless we agree something different in writing, to any work we do for you.

Where we provide a written proposal or statement of work, that document and these terms together form the agreement. If they conflict, the proposal wins.

2. The free website audit

The audit on this website is provided free and as-is. It produces a modelled estimate based on your public website and industry benchmarks. It is not a quote, a guarantee, or professional advice, and the figures it produces are illustrative. You should not make a financial decision on the basis of the audit alone. We are happy to confirm real numbers against your actual business on a call.

3. What we will do

We will carry out the work described in the proposal with reasonable skill and care. We will tell you promptly if something is not going to work, or is going to cost more than we said, rather than pressing on quietly.

Where a piece of work depends on you (access to a system, a decision, content, a third-party account), we will tell you clearly what we need. Delays caused by those things may move the timeline.

4. Ownership: what we build is yours

On payment in full, you own the automations, integrations, prompts and configurations we build specifically for you, including the right to modify them or have someone else maintain them. We will hand over the accounts and credentials and, on request, remove our access.

We keep ownership of our own pre-existing tools, templates, know-how and anything generic we bring with us, and we grant you a licence to use those as part of what we deliver. We may reuse general knowledge and techniques on other projects. We will not reuse your confidential information or anything specific to your business.

5. Third-party services and running costs

Automations typically sit on top of third-party platforms (for example n8n, Make, Zapier, AI model providers, messaging providers). Those services have their own terms and their own charges, which you pay directly and which we do not mark up. We will tell you what they are before you commit.

We are not responsible for a third-party service changing its pricing, its terms, or its functionality, though we will help you deal with it if it happens.

6. Payment

We quote a fixed price for defined work, not an hourly rate. Unless the proposal says otherwise, invoices are payable within 14 days. We may charge statutory interest on late payment under the Late Payment of Commercial Debts (Interest) Act 1998. Prices exclude VAT where applicable.

7. Your responsibilities

• Give us accurate information and timely access to what we need.
• Make sure you have the right to give us access to any data or system you give us access to.
• Review and approve what an automation is allowed to do before it goes live. Where we recommend a human approval step, and you choose to remove it, that is your decision.

8. Data protection

Where we process personal data on your behalf, you are the controller and we are the processor. We will process it only on your instructions, keep it secure, and enter into a data processing agreement on request. Our security page sets out how we handle data in practice.

9. Confidentiality

Each of us will keep the other's confidential information confidential and use it only for the purposes of the engagement. This continues after the engagement ends.

10. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, our total liability arising out of an engagement is limited to the fees you paid us for that engagement. We are not liable for loss of profit, loss of business, loss of anticipated savings, or indirect or consequential loss.

Automation involves software and third-party services, and software can fail. We will build sensible safeguards, monitoring and human escalation where a mistake would be costly, but we cannot guarantee an automated system will never make an error, and you should not rely on one as your only control where the consequences of failure are serious.

11. Ending an engagement

Either of us can end a rolling engagement (such as a monthly retainer) by giving 30 days' written notice. For fixed-scope project work, if you end it early, you pay for the work done up to that point.

Either of us may end the agreement immediately if the other commits a material breach and does not fix it within 14 days of being asked to.

12. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

13. Questions

If anything here is unclear, ask us before you sign, not after. Email info@fixology.co.uk.