Fixology

Scheduling & no-shows

Appointment booking automation and no-show reduction

Self-service booking, reminders that actually reduce no-shows, and cancelled slots refilled automatically from a waitlist.

The problem

Phone-tag scheduling wastes hours, and every no-show is an hour of capacity you can never sell again. Most businesses treat both as the cost of doing business. They are not: they are a systems problem.

What we build

Booking that does not need you

Customers see real availability and book themselves, with the right slot length for the job type, and the right buffer for travel.

Reminders that work

A sequence of well-timed reminders across SMS and email with one-tap confirm and reschedule. Making it easy to move an appointment is what stops it becoming a no-show.

Deposits where they help

For appointments with a high no-show rate, a small deposit link at booking changes behaviour dramatically. We only apply it where it makes sense.

Automatic waitlist filling

When someone cancels, the slot is offered to your waitlist immediately, in order, until it is taken. The gap closes itself.

What changes

  • โœ“Fewer no-shows, and cancelled slots refilled instead of lost
  • โœ“Hours a week back from phone-tag scheduling
  • โœ“Fuller diary without anyone chasing

Tools we work with

CalendlyAcuityGoogle CalendarMicrosoft 365TwilioStripen8n

We build on top of what you already use. If your tool is not listed, it almost certainly still works: ask us.

Who this is for

Questions

How much can no-shows realistically fall?

It depends where you start and whether deposits are appropriate. Reminders with one-tap rescheduling are the single biggest lever, because most no-shows are people who meant to come and could not, and had no easy way to move it.

Will this work with our existing calendar?

Yes. We build on top of the calendar and booking tools you already use rather than migrating you onto something new.

Other things we build

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